A campaign to give consumers the right to choose how they are contacted by banks, utility companies, and other service providers, has received a boost from Holly Lynch, MP for Halifax.
Holly met with Judith Donovan CBE, who chairs the Keep Me Posted campaign, to hear more about their objectives and to offer her support.
Keep Me Posted is a partnership of more than 80 representatives from charities, interest groups and businesses including Age UK, Salvation Army, and the Institute of Consumer Affairs, who are increasingly concerned about the growing trend towards online-only bills and statements and the impact this is having on people’s ability to effectively manage their finances.
The campaign’s research has shown that people understand their finances better and make better financial decisions when they receive information on paper, rather than online. This week’s report from leading digital charity Go On UK also highlighted that in parts of the UK, one in three adults do not have the basic digital skills needed to effectively manage financial affairs online.
The UK already lags behind other countries such as Spain, France, Germany and Finland, where the right for consumers to receive free paper bills and statements is enshrined in law.
Holly Lynch said:
“It is important that my constituents are able to choose how they receive important financial information. The statistics show that so many people – including 621,000 in Yorkshire and the Humber - cannot use the internet to manage their financial affairs. Many don’t have the online skills, cannot afford computers or broadband, or find it difficult due to health conditions. These consumers should not then be penalised by having to pay to keep their paper bills and statements.”
Judith Donovan CBE, who chairs Keep Me Posted, said, “I am grateful to Holly Lynch MP for giving us the time to support the campaign today, and for fighting for the right of her constituents to have the choice of a paper bill or statement.”